The Wireless Code of Conduct has received an update to address some of its widely-held complaints. But it doesn’t fix everything.In a review of Canada’s Wireless Code of Conduct, which debuted in June 2013, the country’s telecom regulator has made two important changes that will potentially lower the cost of ownership and make it easier for consumers to switch providers.
In a statement, the Canadian Radio-television and Telecommunications Commission (CRTC) announced, as of December 1, 2017, the end of unlocking fees for Canadians with existing devices and, perhaps more significantly, a mandate that all new devices as of that day will need to be sold unlocked, even if purchased from a carrier on contract.
As of December 1, all Canadians will be able to request an unlock code for a locked phone from their carrier at no charge — currently, the Big Three providers charge between $35 and $50 for the service — which will allow it to be used on any competing network, domestically or while traveling abroad. It will also easily allow customers to switch carriers and bring their compatible phone over to a new one should they desire. What isn’t being said, though, is that many phones being sold at the carrier level today, including the Google Pixel and upcoming Essential Phone, are unlocked out of the box from the manufacturer. Other devices, like the Galaxy S8, are sold unlocked and become locked to the first SIM card inserted in the phone.
Switching to a different network will also be simpler under the new rules because customers will be able to cancel service contracts within 15 days while paying no penalties for phone restocking, something that the first draft of the Wireless Code tried to address but, according to consumer advocacy groups, didn’t go far enough.
Unlocked phones may be