Sometimes, purchasing from the Play Store isn’t a happy experience. The app isn’t what it claimed to be, or the music is just rubbish. But if you want a refund, you need to act fast. Here’s how to return paid apps and games in Google Play.
Know your statutory rights
In law, paid-for goods are generally covered by some basic principles: if they’re faulty or misdescribed, you should be given a repair, a replacement or a refund. It’s important to note that when consumer legislation talks about “satisfactory quality” they mean technical quality, not artistic: “this song doesn’t play” should trigger a refund, but “this song sounds like a bunch of drunks shouting into a bucket” doesn’t – unless the item wasn’t labelled properly and you thought you were getting the new Taylor Swift single. With Google, the rights you have depend on what you’re buying and in some cases, what country you live in.
Free apps don’t qualify for consumer protection unless they kill your pets or damage your device. / © ANDROIDPIT
How to return paid apps and games
Google’s Android App return policy is simple: if you buy an Android app or game and you aren’t happy with it for any reason, you can return it within two hours for a full refund. After that two hour period is up, though, it’s up to the app developer to decide whether or not you should get your money back.
To claim a refund:
Open the Google Play Store app
Tap on the Menu icon and choose My Account
Select the app or game you want to return
Tap on Refund
Follow the on-screen instructions to get your money back and uninstall the app