OnePlus has finally made a statement about the reported “jelly” display issues. We reached out to them yesterday about the problem, and today we received a response from the company. Unfortunately for any users suffering the strange display distortion, OnePlus has stated that the effect, while isolated, is apparently a result of “natural variance in screens.”
The full statement provided by OnePlus is below.
The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.
This isn’t the first time that OnePlus has written off display issues as intended. The Original OnePlus One had a common problem with a yellow tint to the bottom of the screen, a defect which the company never fixed, and wouldn’t repair under warranty. The statement provided today doesn’t say that OnePlus will be addressing the issue via repair or replacement, but neither does it deny any future actions. The company only states that the effect is, at some level, considered part of normal operation. Note that this is even though the OnePlus 3, which had the same display, had no such problem.
Yesterday a OnePlus representative was quoted on reddit as saying in a support chat that the company would be fixing the problem in a future update. But, support representatives are often misinformed. From the conversation that took place, it’s unclear if the rep even understood the issue that was being described. So, the promise made by the representative may not be accurate.
I’m a big fan of OnePlus’ products, and I was excited for the latest phone. I had hoped that OnePlus had matured as a company, but between this,