AMAs on reddit are a good way for tech companies to communicate with fans and potential customers and answer any concerns they may have. Of course, not all of them go well, but if you’re honest and respond to important questions, it’s easy enough to do. Essential may have had a couple of screw-ups in the past, but at least it did its AMA right. Here are some responses we thought deserved a spot in this recap.
On the missing headphone jack
As you might expect, people were eager to find out what the case for removing the headphone jack was. /u/C7XL asked why the “essential” (ha, pun) headphone jack was ditched. Dave from the Essential team responded with,
“Headphone jacks are pretty big components and they don’t play nice with all-screen Phone architectures. We studied it very seriously, but fitting a headphone jack into our Phone required tradeoffs we were uncomfortable with. We’d have grow a huge “chin” in the display and reduce the battery capacity by 10%, or we’d need a huge headphone bump! We decided it was more important to have a beautiful full-screen display in a thin device with solid battery life. Then we made sure we to build ya’ll a high-quality DAC in a tiny adapter that can elegantly live on your headphones.”
These are valid points, and even if you don’t agree with Essential’s final decision, at least there’s some explanation behind it.
On software touch issues
/u/flakko86’s Essential Phone had some issues with the screen registering touch inputs that were fixed by an update, but some are still having problems. Rebecca responded with the following:
“We’re happy we were able to address some of your issues! You’ll see performance bug fixes continuing to roll out in our subsequent release. The top performance issue we are pursuing is that UI