Although we’ve been hearing about WhatsApp Business forever, the service was officially announced one month ago and if you paid close attention to the FAQ page, you would have seen a survey where you could sign up to test WhatsApp Business. I totally missed that, but reader Hüseyin Filiz applied and thanks to him, we have our first look at WhatsApp Business.
The service is still in testing, so WhatsApp is asking for feedback from early testers regarding account setup, data migration from their existing WhatsApp app, automatic responses, and analytics.
Managing Personal and Business accounts
The app will be a standalone listing on the Play Store so it will make things easier for account managers who want to separate between their personal and business conversations. WhatsApp explains how to manage these two accounts depending on a few scenarios. If you’re a small business and you’re intrigued about how things will work, I suggest you read the details in the slide below.
The most intriguing to me is landline phone number support. As far as I can tell, WhatsApp doesn’t support that now, so it’s amazing to see it coming. Many of my patients/customers want to reach me over WhatsApp and so far I’ve had to give them my personal mobile number. It may be a hassle to migrate those back to the landline number, but at least I can give new customers the landline number and avoid them messaging me on my personal number.
The ability to install both apps simultaneously should be very welcome to small business owners like me who have often received work notifications at night, or who are always at a loss of what to do when friends rain on them with messages during work hours or when clients ping them continuously during closing hours. Having the personal and business