Here are 7 of Android 11’s best new features you


Pixel 5

Get to know Android 11 to unlock all the new features. 

Juan Garzon / CNET

Google released Android 11 in early September for its Pixel phones, and a small group of its hardware partners released the update shortly after. The overall rollout is ongoing, and will be for some time, but it’s still worth noting some of the exciting changes you’ll get. Or if you’d rather not wait for your older phone to get the latest flavor of Android, Google’s Pixel 4a 5G or Pixel 5 both run Android 11 out of the box. Whether you buy a new Pixel phone, or wait for Android 11 to reach your current device, there’s much to get excited about. 

You’ll find subtle tweaks throughout the new operating system that make a big difference in how you’ll use your phone every day. For example, there’s a new Bubbles chat feature that makes it easy to keep messaging from any app. My personal favorite is the new quick controls page for accessing my smart home devices with a swipe and there’s a new screen-recording tool for showing off your favorite gameplay, or to help someone troubleshoot an issue. 

These are seven of my favorite Android 11 features and how to use them.

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Android 11’s quick controls are my new favorite controls. 

Screenshots by Jason Cipriani/CNET

Android 11 Quick Controls are a true highlight

The first thing you should do after installing Android 11 is long-press the power button on your phone to bring up the new quick controls screen. On the Pixel, at least, this screen gives you power control options along the top and provides shortcuts to your Google Pay cards and boarding passes. Then below that you’ll find my favorite feature of Android 11 — quick controls for smart home devices. 

My phone automatically picked a few devices I’ve linked to Google Assistant, like the Nest thermostat in my office and my Nest video doorbell. I can even view a livestream from my doorbell directly on this screen without having to open the Nest app, which is slow and a pain to use. It’s great. 

You can add or remove smart home devices from this grid by tapping the menu button and selecting add or edit controls.

Google Assistant can wait on hold for you

Instead of waiting on hold, listening to the same boring music on loop, Google is bringing a new feature to Assistant and it debuted with the Pixel 4a 5G and Pixel 5. 

Called Hold For Me, Google Assistant’s new trick shows a prompt on the screen letting you know you can go about doing whatever it is you want to do and your phone will alert you when someone finally answers. 

In order for the feature to work, you need to turn it on by opening the Phone app, tapping on the three-dot menu icon, then tap Settings. Select Hold for me from the list of options, then turn it on. 

Going forward, when your phone detects you’ve called a customer service number and you have vibrate, silent mode or do-not-disturb turned off, the in-call screen will have a Hold for me button that you can press when you’re placed on hold. 

Tap Start and then a screen will show up reminding you not to hang up. You won’t be able to listen to music or use your phone to play a video while on the call. 

There will be a text transcript that’s shown, live, just below the call screen to let you know what’s been said before you return to the call, or for you to monitor whether or not it’s a recording thanking you for being patient, or if someone has actually answered the call. 

When you’re taken off hold, your phone will vibrate and ring, as if you’re getting a call, to let you know “Someone’s waiting to talk to you” so you can then resume the call. 

I tested out Hold for Me by calling Comcast and I was able to almost immediately have the Assistant begin listening to the call for me. The live transcription was a nice bonus that I wasn’t expecting to see, but will surely make it easier to figure out if you need to answer the phone before Assistant alerts you. 


Hold for me is a pretty darn cool feature. 

Screenshots by Jason Cipriani/CNET

New message notifications get the limelight

After installing Android 11, you’ll notice that alerts from all of your messaging apps, like Google Messages, have a dedicated “Conversations” section in your notification tray. 

The change makes it easier to find the alerts you likely care about most, but if you receive a lot of messages, even this section can get messy. 

Instead of letting Google sort your new alerts on its own, long-press the conversation you want to follow closely and select Priority. Doing this will move new messages in that thread to the top of all of your conversation alerts, turn on Bubbles (more on that below), and use the contact’s avatar as the alert icon in the notification tray and on the lock screen.   

Being able to glance at the notification tray and see a profile icon, instead of the standard text alert that doesn’t offer any really valuable information, is a nice touch. 

Messaging Bubbles for your friends look like they’ll be useful 

Remember Bubbles? This feature was supposed to be part of Android 10, but Google pulled it at the last minute. It made the cut for Android 11. 

Bubbles are similar to Facebook Messenger’s “chat heads” feature. When activated, a small avatar — or Bubble — shows up on your screen and is visible no matter what app you’re using. Tap on the avatar and it will open a small window for you to read and send new messages in that thread, without fully opening the app. You can drag the Bubble around your screen, or drag it to the bottom of the screen to delete it. 

In order to use Bubbles for a conversation, tap on the small Bubbles icon in the bottom-right corner of the notification. Tapping on it will immediately enable Bubbles for that thread. Alternatively, you can mark a conversation as a priority to always use Bubbles for that contact. 


Bubbles are convenient, but will take some adjusting to. 

Screenshot by Jason Cipriani/CNET

You can then drag the icons for your various Bubbles chats around on your screen, or tap on the avatar for the person you want to talk to, and the thread will open up, all without ever leaving the app you’re currently using. I’m glad this is an opt-in feature, based on each thread, instead of an all-or-nothing feature like Chat Heads, which can be messy and downright overwhelming. 

To get rid of a bubble for a specific conversation, just drag the icon to the small X that shows up at the bottom of your screen. 

If you want to completely disable Bubbles, disallowing any and all apps from triggering the potentially annoying feature, open the Settings app and search for Bubbles. There will be a setting to turn off Bubbles altogether. 

App developers will need to update their app to work with Bubbles, and right now I can confirm that Google’s Messages app works. Facebook Messenger worked throughout the Android 11 beta program, but an update just a few days before Android 11 launched seems to have broken or disabled the integration. If you’re having trouble getting Bubbles to work, I recommend reaching out to the developer and seeing if they plan on adding support for Bubbles. 

imagejoiner-2020-09-07-at-9-49-58-amimagejoiner-2020-09-07-at-9-49-58-am Screenshots by Jason Cipriani/CNET

Android 11 gets fancier music controls

In Android 11, there’s a new playback control that no longer appears as a pending notification. Instead, there’s a small box that shows up as part of the quick settings panel. You can skip, go back, play-pause and switch the device the music is playing on all from the new control box. 

As soon as you start playing some music, the new media controls will be available. They’re so much better than the old notification. 


You can finally record your screen with an official Google tool. 

Jason Cipriani/CNET

A built-in screen recorder

Screenshots are a quick and easy way to capture something on your screen, but there are times when a recording is better suited to the task at hand. For example, if you want to show off your gaming skills, or highlight the steps to reproduce a bug — screen recording FTW! 

You can find the Screen Record tool in the Quick Settings panel after installing Android 11. If it’s not visible, tap on the pencil icon to add it to your panel. 

Tap on the Screen Record icon and select whether you want your microphone to record audio and if you want your touch interactions to be highlighted in the video. To stop recording, tap the Screen Record notification. The video will be saved to your camera roll where you can then edit and share the recording. 


App suggestions on the home screen are new. 

Jason Cipriani/CNET

For Pixel owners: App Suggestions replace your app dock

At some point after installing Android 11, you’ll see a prompt asking you to enable app suggestions on the home screen. Essentially, the new app suggestions will replace the app dock on your phone, leaving it up to your phone to swap apps in and out of the bottom row — or dock — on your phone, based on which apps you use at certain times of the day. 

The apps have a glowing border around them, letting you know your phone added them, and frequently change when you return to your home screen as you use your phone. You can long-press on any of the app icons to pin that suggestion to your home screen. 

You can also block apps from showing up as suggestions if you don’t want something like Gmail showing because you use a different email app. 

To access App Suggestions and tailor how it works for you long-press on your home screen and select Home Settings then Suggestions. There you can control suggestions in the app drawer and on the home screen or block apps from showing up on the list. 

Google also made some important changes to how Android handles privacy settings you should know, as well. If you’re looking for instructions to install Android 11, we have your back. 

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